Amazon Reviews
1.8
/5.0
45 customer reviews
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reviewers recommend
Amazon
Amazon, known for its books, electronics, and clothing, is rated 1.8 out of 5. The rating reflects how shoppers, readers, and tech enthusiasts view their experience with Amazon. Reviews of Amazon are verified before publication.
How would you rate Amazon?
45 Reviews on Amazon
by Isaiah243
From best to WORST customer service
I did get an email from Amazon but the total amount was for $150.00 and for an item that I bought in July 2022 for $9.58!!! On top of that, she changed the status of the original item that I had returned. So now it showed in my order history as if it was never returned! Good thing that I had taken a screen shot of the refund status otherwise Amazon would have denied that I ever returned the item.
I went back and requested a call back. Again got a call from someone from another continent. He sounded really helpful and willing to sort it out. Unfortunately he probably was never trained to put the phone on hold properly. So after telling me to work together to sort this out, he hung up on me.
Here goes the cycle again. This time got another person who again profusely apologized but still took 10 minutes to understand the issue. He finally came back to explain that the first rep made a mistake and he's refunding the remaining balance to my credit card.
at this point, I have no patience to call them again. I will wait 7-10 business days for the amount to be posted as the rep told me. If not, I'll dispute the charge with my credit card company.
I wasted almost 2 hours on the phone for a matter that used to be a non-issue with Amazon. I just renewed my Prime membership at $139/year (ouch!!) last month. I am seriously questioning the value of it now. I will NEVER buy any electronic item from Amazon again.
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by Regina391
street fighter 30th anniversary…
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by Evelyn Rice
Bad customer service.
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by Burton409
Amazon customer service is the worst!!!
I ordered a valve for our shower.
It came in and It didn't look right.
I tried to install it but my trim kit didn't work with it,
so I returned it.
I got a refund, great.
Then a while later Amazon sends me a message saying they rec'd an older valve and to return the correct valve or I would be charged for the valve.
Really??? I sent them the exact thing they sent me.
Been fighting them for months. They just keep saying they want me to send back the correct valve.
I've ordered, like most people a ton of stuff from Amazon and this is just unbelievable.
Customer service? I don't think so.
I'm really pissed that I have to pay for some idiot that's decided they got something back other than what was sent to me.
Was it mispacked by the supplier?
Was it returned by someone before me??
Now I get stuck with paying for this?
I mean it's a couple hundred bucks. What if it was really expensive? No way to get someone to listen. You just get stuck with the bill.
NOT HAPPY!!
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by Tracy C.
Ordered 3 items last month and havent…
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by Jill Alvarez
Arrogance of Amazon
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by Travis Fisher
I feel I am getting more and issues…
I spend a lot of my money with this company and also have many devices and prime and Amazon music. You should be allowed to give you honest opinions but does not seem that way. They need to buck there ideas up or I won’t be shopping there in the future
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by Hunter S.
Bans you from reviewing the items you buy
( this started when I gave an item a bad review over a year ago. )
If I try to do a review I get a
Message that. says they have seen some unusual reviewing on the account
No warning just band. Looks like they don’t like people giving products bad reviews.
Emailed to email in the message. But no reply.
I’ve emailed at least 15 times + over the last year
Time to find another on line shop. ?
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by Stephanie310
My Fairy Godmother, Amazon Prime
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by Wanda228
They won't let me use Luna/prime video
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Amazon Q&A
Q:
Hi Do you provide reviews on Amazon.com
I can't buy any thing from Amazon e. But I assure that it's a good online selling site. Because it work on huge scale. It's quality is good so it's Bussiness on large scale Thanks
by Emily438 - August 05, 2021
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Yes, but not all are posted. Especially, negative reviews.
by Adam - July 09, 2020
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Q:
My order has been placed, confirmed, and waiting to be shipped. But Amazon hasn't taken the funds out of my account yet. What does this mean?
It takes longer if you don't pay monthly for Amazon prime.
by Marion855 - December 27, 2017
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Your account is not billed until the order is shipped.
by William528 - October 18, 2017
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Amazon does not take your payment until your order is shipped.
by Abigail446 - October 16, 2017
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Q:
How does Amazon factor in the postal cost
Prime is useless I have prime and the products come weeks later
by Cruz - August 14, 2022
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They display what shipping is going to cost and you can select various options. For Prime members, Prime items are free 2-day shipping in qualifying areas.
by Jerry H. - December 16, 2019
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It tricks you. It doesnt list how much postage is so amazon can fool you into thinking the item is cheaper than it is.
by Calvin390 - May 03, 2019
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Q:
Why Amazon will not hold their vendors responsible for fleecing their customers. Won Lane ffleeced a 70 yr. Old woman with breast cancer and Amazon jumped on the band wagon and cheered for the CROOKS. Told their customer eff you won lane says your a liar. No investigation nothing for a loyal customer for many years and has spent thousands of dollars on Amazon. But now they can shove it up their cheating lying a-holes. Anybody from Amazon got and answer to the disloyalty you show to your customers and lick the butt of cheating, lying, grubbing vendors. SHAME SHAME ON YOU BOTH.
And, Paul H., you should be ashamed for your vulgar comments. It is possible to make your complaint without all the ugly language you used in your post.
by Steven S253 - October 16, 2017
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I paid for something from a seller on amazon and it never came. I didn't ever expect my money back even though I wrote to amazon about it. BUT about two weeks later I got my money back from amazon, all of it. No problem here.
by Beatrice - September 18, 2017
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This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
by Bobby30 - August 09, 2016
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Q:
Are all amazon products US dollars
I have never shipped or had things shipped to or from Australia. Sorry
by Bennett602 - May 12, 2016
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No, but shipping to mars has been a problem.
by Frank Bell - May 09, 2016
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I have not had problems getting shipping from amazon in the u.s., or from amazon germany or amazon uk... the point is that the amazing customer service of amazon leaves little doubt you should have no problem getting your shipping from amazon anywhere in the world. Note: once or maybe twice i got a customer service rep on some issue where they did not handle it fully to my satisfaction, and i spoke to a supervisor. Including those times, after which things were rectified, i can say i have never had a problem with amazon that was not rectified to more than my satisfaction... this is in over hundreds of orders at all price levels. Again, for shipping concerns, never had one. I trust them more than the govt.
by Dixon316 - May 08, 2016
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